If you encounter issues, please check the following steps one by one before asking for help:
- Antivirus Software: Add the software's installation directory to the exceptions or whitelist of your antivirus software (including Windows Defender) to prevent files from being mistakenly deleted or blocked.
- Display Settings:
- In-game filters can generally be enabled, but graphics driver filters such as NVIDIA RTX Dynamic Vibrance and AMD sharpening must be disabled.
- Use the game's default brightness settings.
- Disable any overlays that display information on the game screen (e.g., frame rates from MSI Afterburner, Fraps, etc.).
- Custom Keybinds: If you have changed the default in-game keybinds, you must update them accordingly in the
ok-ww settings. Only the keybinds listed in the settings are supported.
- Software Version: Check and ensure you are using the latest version of
ok-ww.
- Game Performance: Make sure the game can run stably at 60 FPS. If the frame rate is unstable, try lowering the game's graphics quality or resolution.
- Game Disconnections: Enable "Close Launcher After Start" in the
ok-ww settings and make sure the launcher process is not running, or run ok-ww from source.
- OpenVINO Error: If you encounter error
0x000005 on an Intel CPU with an NPU, update to the latest Intel NPU driver.
- Getting Help: If the steps above do not solve your problem, please submit a detailed bug report through our community channels.
- Disable Auto Sprint: Turn off Auto Sprint in the game settings.
- Equip a Main Echo on Every Character: Every character in the team must have a main Echo equipped (the Echo Skill icon should appear in the bottom-right corner). If any character does not have one, Auto Combat will not function correctly and may repeatedly lock onto enemies without attacking.